Zendesk Sell Retirement Timeline: What You Need to Know

Zendesk Sell will be retired on 31 August 2027.That may seem a long way off, but CRM migrations take time. The earlier you start planning, the more options you'll have and the less disruption you'll face.

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Zendesk Sell Retirement Timeline
September 2025

Retirement announced

Zendesk announced the retirement of Sell.

Now

Planning recommended

Audit data and plan your migration to an alternative CRM.

31 August 2027

Zendesk Sell retirement

Platform shuts down permanently. All data access ceases.

What Happens When Zendesk Sell Is Retired?

Every business using Zendesk Sell will need a plan for managing customer data, pipelines, reporting and workflows after the retirement date.

Starting early helps you:

🚀 Protect customer data
🚀 Avoid rushed decisions
🚀 Reduce business disruption
🚀 Maintain reporting history
🚀 Prepare your team for change

The businesses that start planning now will have a smoother transition later.

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Simpro runs your jobs. Pipedrive runs your sales.

Simpro is purpose-built for jobs, scheduling, and invoicing — that’s where it shines. The sales pipeline side is where most teams add Pipedrive on top: structured stages, automated follow-ups, real forecasting.

Australia's Pipedrive Platinum Partner

2022 Regional Partner of the Year
Australia & New Zealand
2023 Global Partner of the Year
Worldwide
2024 Regional Partner of the Year
Australia & New Zealand
2025 Regional Partner of the Year
Australia & New Zealand

Proven results

Most CRM projects install software. We build systems Simpro users actually use.

Over 1000 CRM builds across multiple countries, including trades and construction businesses already running Simpro. We've built the sales layers that keep Simpro users winning more work.

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Simpro + Pipedrive — Configured by Australia's Pipedrive Platinum Partner

Pipedrive runs your sales pipeline. Simpro runs your jobs and invoicing. We configure and integrate both, so customers and quotes flow between them automatically.

Sales Pipeline

Every enquiry, quote, and deal tracked from first contact to job booked. Pipeline stages match how trades and construction actually sell — then hand off to Simpro once the job is locked in.

Insights you can actually use

Conversion rates, channel performance, sales rep performance, lead source revenue. Pipedrive gives you the dedicated sales view that lives alongside Simpro’s job and operations data.

A clear sales history

Every email, call, and quote against every customer. So when a lead from 6 months ago calls back, you know exactly where they were up to.

Training & integration support

We configure both systems, integrate them, and train your team. You get a working system, not two disconnected tools.

Trusted by Trade & Construction Businesses Across Australia

Trusted by Trade & Construction Businesses Across Australia

From solo trades to multi-division contractors. Construction, plumbing, electrical, HVAC, building, and more.

Working with Motii has given us the confidence that our expansion plans are underpinned by a world-class Pipedrive setup built specifically for SaaS companies like ourselves

John Croll, Truescope

The setup process was pretty rigorous. We were dealing with 40 different teams, personalities, and systems, so there was a significant amount of consultation required to bring everything together. The support from the team at Motii was unparalleled.

Stephanie Cusack, Stroud Homes

Three Steps to Simpro + Pipedrive Working Together

No bloated IT projects. No 6-month timelines. We get in, map your process, and build.

1

Book a Consultation

We learn about your Simpro setup, sales process, and team structure. No pitch. Just questions.

Get Your Plan

Custom Pipedrive build, mapped to your Simpro data. Phased approach. Clear deliverables. No surprises.

2

Go Live

Implementation, training, and ongoing support. Your team is selling with confidence.

3

Best-in-class setup: Sales (Pipedrive) · Jobs (Simpro) · Accounting (Xero / MYOB). Each best at what it does.

What this Actually Saves You

Affordability isn’t about cheap software. It’s about the deals you stop losing.

Time back on selling

Sales reps stop hunting through inboxes for the last quote sent. Pipedrive surfaces every lead, follow-up, and stage in one view. The hours lost to admin go back into selling.

Quotes that don’t go cold

Automated follow-up catches the leads your team forgets to chase. One recovered quote a week is a salary’s worth of revenue over a year — without you doing anything different.

Pays for itself fast

Pipedrive licensing starts at $24/user/mo. Recovering a single missed quote covers the cost many times over. Set up once, pays back on every deal that follows.

Sales Pipeline Automation for Simpro Users

Whether you're a solo operator or a multi-division contractor, we configure Pipedrive on top of Simpro so your sales pipeline and job management run together

Prefer to talk? Call (03) 8595 5155