Support

Frequently Asked Questions

FAQ

Can you tell me about Motii?

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Motii are Pipedrive experts who specialise in implementing and training on Pipedrive CRM. We work with medium and large companies and customise and build on top of Pipedrive - the world’s easiest to use CRM. Our team of developers, data analysts and Pipedrive experts work with you to build the best system for your business. We make changes to the standard Pipedrive so that it works for your industry. We also partner with some of the best in breed marketing, telephony, reporting and signing platforms to provide a seamless sales experience.  

Who is Motii?

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Motii is a fast growing team founded by project management and technology professionals Ben Fuller and Amber Holmes. You can find out more and discover who's who  in the Motii zoo over on our company page.

Is Motii available in my country or region?

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Motii is cspecialise in servicing the Asian and Australian/NZ markets from our Bangkok and Melbourne headquarters.

Where is Motii based?

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Motii has staff in Asia, Australia and Europe.

Can I import data from my current CRM?

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Yes. This is one of the main tasks Motii performs for our clients during the implementation phase. Our experienced team of data ninjas takes your data and transforms it into something of beauty inside Pipedrive  

How long does a Motii implementation take?

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Implementation times can vary. For a small-medium enterprise that dioes not require adata import Motii can complete the task within 2-weeks. Larger teams of 50+ with a CRM-to-CRM data migration can take 2 weeks to a month (including training)

Is Motii a Pipedrive company?

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Motii is a private company and a Pipedrive Elite-Level Partner. We are separate from Pipedrive and offer the the Pipedrive product as our core-solution. But Motii has changes and tailors Pipedrive specifically for our clients. We also provide expert coaching and training both through live sessions and via our Motii academy.

How long has Motii been operating?

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Motii has been running since 2017 and since then has serviced hundreds of clients worldwide. From teams of five to multi-locations teams of 100+ we have experience across setting up and supporting teams of all shapes and sizes.

FAQ - Industries

Which industries does Motii work with?

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Motii works across 5 industries: finance and payments, construction, manufacturing, business broking and real estate. So we invested in missing pieces to provide you with the best Real Estate CRM on the market. We listened to our clients, used our Real Estate background and worked with Pipedrive to give you the system you need to succeed faster, and easier.

What is the real Estate Listings Manager?

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The Real Estate Listings Manager is a stand-alone product built by Motii for real estate andbusiness brokers. It allows Pipedrive to talk to all your favourite real estate agreegation portals: Zoopla, RightMove.uk, Zillow, realestate.com.au, Domain and more. Motii’s listings manager allows you easy uploading to the portals and, most importantly, enquiries from prospects come straight into your system. No more copying and pasting from emails - simple!

Is there a mobile app?

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Yes. Pipedrive’s award-winning mobile app is best in class. It is a pleasure to use and saves time and increases productivity. Best of all, you’ll never miss a lead.

Are sales reports available?

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Yes. Motii builds beautiful internal sales reports for your team. You can track average sale value, sales by salesperson, sales by time range, new leads, listings and more. These reports differ from the Pipedrive reports in that external data can included and they are more flexible in what they display and how they can be shared.

I have external stakeholders who want reports. Is this possible?

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Yes. With Motii you can schedule anyone to receive reports automatically (daily, weekly or monthly). Or if you’re after a bit more control, you can set a reminder so you can review the report before sending it.

Which niches in Real Estate does Motii work with?

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Motii specialise in segments of the real estate industry not serviced by traditional real estate CRMs. For example, business brokers, property developers, marketeers, commercial agents and more.

Which niches in construction does Motii work in?

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Motii has carved out special niche working with manufacturers who supply to the construction industry. From plumbing goods manufacturers to electrical fittings and lighting specialists and more. With clients based in Singapore, Malaysia, New Zealand and every Australian state, we understand the industry inside out.

What experience do you have working with business brokers?

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We have worked with business brokers in Europe, Australia and the US. We understand the challenges of the industry and what it takes to properly set up a system that works for business brokers. We also lean on our real estate knowledge to bring best of breed processes to business broking.

FAQ - Automations

Does Motii allow me to automate tasks?

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Yes. You can automate just about anything, within reason. Motii’s clients use our automations to remind them of contract due dates, auto-update commission amounts, change deal values and sold prices. Update the status of items or products for sale, create tasks dependent on sales stage. You can auto assign task to others and more

What is the Motii Wizard?

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The wizard is the background work that Motii has done to Pipedrive so you don’t have to. Technically it is an API layer that we have developed so we can leverage the full-power of Pipedrive and other systems. The Wizard is our secret weapon and allows Motii to more easily customise Pipedrive to suit your requirements.

Why are automations important?

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Does your sales team complain about spending too much time on repetitive tasks, like creating follow-up activities one by one or having to manually send emails to prospects? If so, automations are the answer. Motii can create automated workflows so your team doesn’t have to do those mundane tasks, that, let’s face it, never really get done.

What are the main reasons to adopt automations?

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Automations quickly and easily increase productivity and efficiency. Nobody like entering manual data for hours on end. By introducing automations you’ll see staff job-satisfaction grow, data accuracy increase and most importantly sales begin to skyrocket.

Can I automate my marketing?

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Some of the biggest time-saving are found in automating marketing. Say you have a lead. Statistics shows that it takes, on average, 8 touches to convert them into a qualified prospect. More if it is a cold lead. By automating some or all of this processes, it allows your company to have a conversation with the prospect without the tedious crafting and sending of emails and SMS.

FAQ - Integrations

Who are Motii’s integration partners?

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Motii has built our own platform and integrations to Pipedrive and others systems which makes everything feel like a single system. Our own integrations include Listings Manager and our Wizard. Motii also teams with best-in-breed software to deliver a comprehensive sales platform. We work with JustCall.io for telephony, Autopilot for marketing automation, LastPass for security, Embark for open homes, Zapier for integrations, and of course Pipedrive the worlds leading visual, easy to use CRM.

Marketing is important to me. Does Motii make it easy?

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With Motii’s customised deep-integration of Autopilot (class leading marketing automation tool), you’re able to send targeted SMS and emails niche groups of contacts. Sudden price drop notification? It takes seconds with Motii. Of course, we also have the option of automating emails from inside of Pipedrive wither using Workflow automations or Pipedrive campaigns.

What about digital signing tools?

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Motii offers a seamless digital signing experience. You can either use PIpedrive's internal signing tool or rely on an external best-in-breed platform like PandaDoc. Digital signing tools wor with Pipedrive so that everything is perfect. Contracts, reservation forms, options and NDAs are completed and sent to your prospects with the press of a button.

Does Motii allow SMS and phone call to be made directly out of the system?

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Yes. You can phone prospects via the computer directly from their contact record. The phone call is recorded straight into the system. You can also SMS from the system and have the SMS record as a completed task. Super-charge your productivity today.

Can Motii do custom integrations?

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Yes. Motii is experienced with integrating external software with Pipedrive. All of our integrations run deeper and more robust than just sticking 2 pieces of software together with some API glue. They are customised and tailored to work best with Pipedrive and each other. It means you spend all of your time in Pipedrive landing more sales which the technology does the work in the background.

FAQ - Support

How does Motii support its clients?

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Once you're a Motii client you can access our suport in both Australia and Asia.

How do I contact support?

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You can contact Motii support via: Email, SMS, WhatsApp, Facebook and Chatbot. Phone support is available by appointment.

I notice that Pipedrive also offer support. When should I contact Motii and when should I contact Pipedrive?

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Pipedrive provide technical support for the CRM. If there is an issue you can check status.pipedrive.com for more information or reach out to their 24/7 chat support. Motii is your frontline support for ‘how to’ on how to use your system. For example, creating filters or updating an automation.

How much does Motii support cost?

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Most of our clients are on support contracts that allow for a fixed number of hours per month of support. Additional hours are billed at our hourly rate which varies depending on which support package you are on. The minimum fee to receive support from Motii is $39 per month.

How much does Pipedrive support cost?

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Pipedrive support is free of charge via their chat widget.

FAQ - Business Brokers CRM

Is Motii affordable for business brokers?

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Motii offers simple and complex solutions for business brokers. Motii's fees usually add up to less than the commission on the sales of a single business.

Does Motii specialise in business brokers?

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Yes. Motii has worked closely with some of the most successful business brokers in the APAC region. We have vendor reports, automations, API calls and more all tailored to the business broking industry.

What about digital signing tools?

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Motii offers a seamless digital signing experience. Using PandaDoc and Pipedrive together saves times and increases conversion rates. Contracts, reservation forms, options and NDAs are completed and sent to your prospects with the press of a button

I do mass-marketing via SMS and email - does Motii make it easy?

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So easy. You can simply build a list of targets with the system and easily hit them with a mass-SMS when a lot gets added to your inventory. The same with email. Sell your businesses faster and easier with Motii

What about long term nurturing via email marketing and SMS?

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With Motii’s customised for business broking deep-integration of Autopilot (class leading marketing automation tool), you’re able to send targeted SMS and emails niche groups of contacts. Sudden price drop notification? It takes seconds with Motii.

Does Motii allow SMS and phone call to be made directly out of the system?

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Yes. You can phone prospects via the computer directly from their contact record. The phne call is recorded straight into the system. You can also SMS from the system and have the SMS record as a completed task. Super-charge your productivity today

What is the Motii Wizard?

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The wizard is the background work that Motii has done to Pipedrive so you don’t have to. Technically it is an API layer that we have developed so we can leverage the full-power of Pipedrive and other systems for business brokers.

Does Motii offer a mobile app?

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Yes. Pipedrive’s award winning mobile app is best in class. It is a pleasure to use and saves time and increases productivity. Best of all, you’ll never miss an opportunity to make money

Are sales reports available?

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Motii build beautiful internal sales reports for you and your team. Our vendor reports for business brokers are the best in the industry.

FAQ - The Construction Manufacturing Industry

Is Motii affordable?

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Motii offers a plug-and-play solution for US based wholesalers and investors. We know your industry and know what it takes to get you started. Prices from $499.

What makes Motii specialists in the construction manufacturing industry?

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Motii's team has worked with and has prior experience in the construction industry and have completed systems for manufacturers who supply to this industry. both large and small. From small teams of 5 salespeople to teams of 100+ across 3 countries, Motii understands the intricacies of this complex industry.

What about digital signing tools for manufacturing?

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Motii offers a seamless digital signing experience. We work with pandaDoc and Pipedrive to perfect the digital signing experience. Contracts, EOIs, options and NDAs are completed and sent to your prospects with the press of a button.

I do mass-marketing via SMS and email - does Motii make it easy?

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So easy. You can simply build a list of targets with the system and easily hit them with a mass-SMS when a lot gets added to your inventory. The same with email. Sell your land and contracts faster and easier with Motii.

What about long term nurturing via email marketing and SMS?

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With Motii’s customised for construction deep-integration of Autopilot (class leading marketing automation tool), you’re able to send targeted SMS and emails niche groups of contacts. Sudden price drop notification? It takes seconds with Motii

Does Motii allow SMS and phone call to be made directly out of the system?

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Yes. You can phone prospects via the computer directly from their contact record. The phne call is recorded straight into the system. You can also SMS from the system and have the SMS record as a completed task. Super-charge your productivity today

What is the Motii Wizard?

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The wizard is the background work that Motii has done to Pipedrive so you don’t have to. Technically it is an API layer that we have developed so we can leverage the full-power of Pipedrive and other software for the construction manufacturing industry.

Does Motii offer a mobile app?

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Yes. Pipedrive’s award winning mobile app is best in class. It is a pleasure to use and saves time and increases productivity. Best of all, your team will never miss an opportunity to sell

Are sales reports available?

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Yes. Motii can build beautiful internal sales reports for you and your team. But a lot of the time Pipedrive's internal reports are more than enough and provide all the data and analytics you require

What about integration to other systems I use?

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Motii has completed a number of custom integrations for clients and Pipedrive has integrations to more than 200 apps in their marketplace app store. I'm sure that no matter what your integration requirements Motii can assist.

FAQ - Contact

Where is Motii based?

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Motii services Asia, Australia and New Zealand with our headquarters being in Bangkok and Melbourne.

Is Motii a Pipedrive company? Or do you work for Pipedrive?

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Motii is a private company and a Pipedrive Elite-Level Partner. We partner with Pipedrive and offer the Pipedrive product as our core-solution. But Motii tailors Pipedrive specifically for the industries we specialise in: Construction, manufacturing, finance and payments, real estate and business broking.

How long has Motii been operating?

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Motii has been running since 2017 and since then has serviced hundreds of clients worldwide.

What size of clients does Motii service?

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We work with customers ranging in size from 5 Users to s to teams of more than 100 working across multiple offices and countries.

I want to arrange a consultation. What is the best way to do this?

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You can click on this link and book a free 30-minute consultation via Zoom or Google Meet Motii will take you through the system.

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