🥇 Motii has been announced as Pipedrive's GLOBAL PARTNER OF THE YEAR! 🥂

Choosing the Right Email Marketing Option for Your Pipedrive Campaigns

As a Pipedrive user, you know the power of a well-organised sales pipeline. But nurturing leads and closing deals often involves effective email marketing too. Choosing the right email marketing option for your Pipedrive campaigns can make all the difference.

This post will help you navigate the key distinctions between Pipedrive's native email marketing features and external integrations like Mailchimp. We'll also provide a framework to pick the ideal solution based on your specific needs.

Sales Inbox vs. Pipedrive Campaigns: Understanding the Difference

Before we dive in, it's important you understand that there are multiple ways you can send emails from within Pipedrive itself. Not only are they located within different sections of the CRM, but they also serve very different purposes. 

Sales Inbox (aka Plain Text Emails)

If you want to send emails that look like they are coming directly from your inbox, the Sales Inbox in Pipedrive is the place to make that happen. These are plain text emails that use the Email Sync function of Pipedrive and can be sent either as a single email or to a group as follows:

  • Group text-based email: Send to a group of up to 100 contacts within Pipedrive. Use your Contact filters to make sure the message is sent to the right people. This again can be a unique email, or use a template with merge fields to personalise your message. And don't worry. The group email sends like a BCC, so recipients won’t be able to see the other contacts.  
  • Single text-based email: Send an email directly from a lead, deal or contact within Pipedrive. Create a unique email, or use one of your templates

Pipedrive Campaigns‍

If you want to create great-looking emails that are perfect for sending newsletters, promotional messages and marketing drip campaigns — Pipedrive Campaigns has an easy-to-use visual email builder and provides campaign analytics. Within Campaigns, you also have the ability to automate your campaigns or send one-off broadcasts, as follows:

  • Email Campaigns: Perfect for sending a single email broadcast to your contacts. Create filters of your contacts to make sure the right message is going to the right people. Examples of sending an Email Campaign include newsletters, single offer emails and company/product updates.  
  • Automated Campaigns: Create multi-stage email sequences that are powerful for nurturing leads. Automated Campaigns are triggered using the Automation feature in Pipedrive and are perfect for lead nurturing, client education sequences or post-sales client engagement.


Pipedrive Drop & Drag Editor


Pipedrive Email Marketing vs. External Integrations: A Feature Face-Off

Pipedrive offers built-in email marketing functionality, but you might also consider external integrations for more advanced needs. Here's a breakdown of how they compare in terms of features:

Native Pipedrive Features

  • Convenience: Seamless integration with your Pipedrive CRM data. Contacts, deals, and activities are readily available for email personalisation.
  • Ease of Use: Drag-and-drop email builder with pre-designed templates simplifies campaign creation.
  • Data Visibility: Track campaign performance directly within Pipedrive. Analyse open rates, click-throughs, and conversions alongside your sales pipeline.

External Integrations (like Mailchimp):

  • Advanced Features: Broader selection of email design templates and A/B testing options.
  • Scalability: Ideal for managing large email lists and complex marketing campaigns.
  • CRM Integrations: May require additional setup to connect with Pipedrive (though many popular integrations exist).


Mailchimp by Pipedrive Integration

Making the Right Choice: A Decision-Making Framework

Choosing the right email marketing option for your Pipedrive campaigns depends on your specific needs. You’ll want to consider: Campaign complexity, tracking and testing requirements and budget. 

Here’s a framework to help you decide: 

What is the right time to use Pipedrive's native functionality?

Pipedrive's built-in email marketing is a great fit if:

  • You value convenience and keeping your CRM data centralised.
  • Your email marketing needs are relatively straightforward, focusing on simple broadcasts or nurturing sequences with basic automation.
  • You're on a higher Pipedrive subscription plan that includes email marketing features.

When is it worth using an external integration?

External integrations like Mailchimp become attractive when:

  • You require advanced features like A/B testing, intricate email design options or highly sophisticated automation workflows.
  • You manage a large email list and need advanced segmentation capabilities.
  • Your budget allows for additional costs associated with external integrations.

Ultimately, the best choice depends on your specific needs. Pipedrive is a great all-in-one solution for users who prioritise convenience and data visibility within their CRM. For those seeking advanced features and scalability, external integrations offer a powerful complement.

Ready to take your Pipedrive email marketing to the next level? Book a call with a Motii.co CRM expert to discuss your specific needs and craft the perfect email marketing strategy for your organisation.

Alternatively, you can watch a replay of our recent webinar on Leveraging Pipedrive for Powerful Email Marketing Campaigns by going to our YouTube page - https://www.youtube.com/@MotiiSales/playlists.


Let's turn those leads into loyal customers!


Ben Milligan

CRM Expert

CRM expert with a decade of experience onboarding clients to CRMs and project management tools. Sits at the intersection of business and technology.

Latest updates

Leveraging Lead Enrichment for Targeted Pipedrive Campaigns

Simply having a list of leads isn't enough. To truly maximise your Pipedrive campaign strategy, you need detailed, comprehensive profiles of your potential customers. This is where lead enrichment comes in.

Ben Fuller

Co-founder at Motii

Motii Makes Global Waves, Winning Prestigious Tech Award

Motii.co specialises in bespoke CRM solutions and effective sales training, empowering organisations to achieve sales excellence. As Pipedrive's 2023 Global Partner of the year AND 2021 partner of the year in APAC, Motii.co's expertise is underscored by its status as the region's sole Elite Partner. Visit us at https://www.motii.co for more information.

Ben Fuller

Co-founder at Motii

Contact us to start your growth journey today