Customer support & service
Manage all conversations in a single, modern helpdesk built for faster workflows, higher team efficiency, and better service.
Unite chat, email, tickets and customer context in a single timeline so support and sales never miss the full story.
Build simple no-code workflows that handle customer questions and route requests automatically.
Fin resolves customer questions instantly across chat, email, social, and more, escalating to humans only when needed.
Fin handles complex questions end-to-end.Fast, accurate answers customers trust, without the chatbot dead-ends.
Motii helps you implement Intercom with structure, governance and enablement so it’s adopted and improved over time.
Modern help desk
Intercom’s Customer Service Suite includes a next-gen Helpdesk built to work alongside Fin AI Agent.
- One inbox across every channel
- A modern helpdesk with full customer context
- AI and automation that scale with your business
Smarter support
Turn Fin into a reliable frontline support agent; not just another chatbot. We help you train Fin on your knowledge and policies, validate real-world responses, deploy it across your channels (web, email, social, and support), and continuously improve performance using AI-driven insights; increasing resolution rates while maintaining accuracy, safety, and brand voice.
Connect your tools
Intercom connects with the tools you already use, so customer context flows across your stack. We can help you set up key integrations, including Pipedrive, to reduce manual updates and keep teams aligned.
Automation
Build workflows without coding, route conversations instantly, and automate the repetitive work so your team can focus on customers; not admin.
Use Fin AI Agent and Workflows to resolve common queries and automate responses.
Workflows can route and process conversations using conditions, branches and actions.
Use Product Tours to guide users through flows and highlight features when they need it most.
Expert Intercom setup
Motii can help you implement Intercom end-to-end, from Fin AI setup and knowledge training to integrations like Pipedrive and workflow design — so you launch quickly with a support experience that’s polished from day one.
Testimonials
"Intercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve. Their AI assistant, Fin, has transformed our operations and since implementing the service we’ve seen improvements across our support metrics."
We Exist to Make Selling Successful
Motii exists to help your business scale-up and thrive. Our team are passionate about diving deeply into your business and developing customised solutions. We then provide specialised training and support to ensure company-wide adoption and project success.
