Why Sales Operations?
At Motii we know that a high quality 'Sales Operation' is the difference between good and great business results.
Sales ops are about providing best-practice sales workflows, automation and retention techniques that create a friction-free selling experience and drive recurring revenue.
What we do
Outreach is often a mix of cold outreach via email, LinkedIn and phone calls mixed with warm outreach using the same methods but with a referral or connection that links you to the target.
There are a plethora of amazing tools available to assist with outreach including Rocket Reach, Lusha, Crystal Knows Zoom Info and more.
Leads should only be Won when your qualification criteria is met. This way, you sales team are not wasting their time trawling the web to try to qualify leads and instead are focusing on what they are good at which is closing deals.
The sales pipeline in Pipedrive is where qualified leads are won and lost. A clear sales framework with a strategic ,well-thought out processes and prompts make it easy for sales people to do their jobs. The more structure the easier it is. By measuring and understanding your sales process you can make small tweaks that can be the difference between success and failure.
Hitting sales goals is the number one aim of every sales manager and this is every when everyone is on the same page and hitting the same notes. The benefits that flow from this include happier (and wealthier) salespeople and less peaks and troughs in your sales graphs and more consistent long-term growth.
Weekly and monthly sales WIP meetings are less easier when the preparation is done for by the system. And reporting to the board or senior management is less comforting when you are comfortable with your system and confident in the sales teams ability to carry out their roles.
Sales people need to be able to focus on closing deals and a clean handover from sales to onboarding/CX teams is easier when there are rigid processes and a clear path for the new client to follow.
By putting time and effort into CX, onboarding, retention and upsells, by having clearly denfied processes, you increase revenue and customer satisfaction.
Happy customers are customers who have been often and clearly communicated to. This applies to brand new sales as well as long-term clients. By running separate pipelines as required for these workflows, you increase the chances of product advocates.
"With offices in eleven countries across Asia and all of these different teams using different systems, we knew we had challenges ahead. The Motii team met that challenge head-on and succeeded in implementing a system on time and on budget. Our criteria was that the solution must be: easy to use, adopted by all users, training must be provided for each team and country, management must be able to easily generate the reports they required, and our finance and other teams could pull the data they need. Motii succeeded in all areas."