Meet Henrii: Motii's newest team member (and yes, they're AI)

If you've visited the Motii website lately, you might have noticed someone new in the corner of the screen. That's Henrii.

Henrii answers your questions about CRM, automation and how your tools could work better together. They point you to the right resources. And when it's time for a proper conversation, they hand you over to the human members of our team.

Henrii is AI. We're not hiding that. And honestly, it's kind of the point.

Why we built Henrii

We implement AI tools and automation for our clients every week. So when we decided to bring AI into our own customer service, we wanted it to be proof of what we say AI can do when it's set up properly.

You've probably met the other kind. The chatbot that answers every question with a link to the FAQ page. The "assistant" that exists purely to grab your email address. The one that loops you back to the start when you type something it doesn't expect.

Henrii is not that. Henrii is AI done well: genuinely helpful, honest about what they are, and clear about when a human should take over.

So who is Henrii, exactly?

Think of Henrii as the newest member of our customer service team. They're the first friendly face you meet, and they know the place inside out.

Henrii is built on the knowledge of the people at Motii. Our team has worn a lot of hats: sales rep, CRM admin, marketing coordinator, sales ops. We've sat in the meetings where the CRM wasn't working and nobody knew why. We've built the spreadsheet that was supposed to replace the system that was supposed to replace the spreadsheet.

All of that experience went into Henrii. So they know what it costs when your tools don't talk to each other. In time, in deals, and in goodwill.

Why a unicorn?

You'll notice Henrii is a unicorn. That's not just us being cute.

Unicorns are rare (some might even say mythological). Henrii is too, because these days, it’s a true rarity to find someone who understands every seat at the table. The CRM administrator drowning in duplicate contacts. The sales rep who doesn't trust the pipeline. The marketing manager whose leads disappear into a black hole. The GM or sales manager who just wants a dashboard that tells the truth.

Not many people can talk revenue visibility with a GM, then turn around and help a sales support person work out why their automations aren't firing. Henrii can. That's what makes Henrii special.

What Henrii can help with

Working out where things are breaking

Not sure why leads keep slipping through the cracks? Tell Henrii what's going on. They'll help you figure out whether it's a process problem, a tool problem, or a bit of both.

Explaining the jargon

Henrii speaks plain English. If a technical term comes up, they'll explain it. A CRM, for example, is the system your team uses to track clients and deals. No question is too basic.

Answering questions about our platforms

Pipedrive, monday.com, Fin, Mailchimp, PandaDoc, CloudTalk. Henrii can talk you through what each one does well, how they fit together, and how we help businesses get more out of them.

Getting you to the right person

Some conversations need a human. When yours does, Henrii will connect you with the right member of our team and pass along the context, so you don't have to start from scratch.

What Henrii won't do

• Pretend to be human. Henrii is part of our team, but they're AI, and they'll never tell you otherwise.
• Make you feel silly. Whether you're a tech-savvy ops manager or a tradie who's never heard of a pipeline, Henrii meets you where you are.
• Give you the hard sell. Henrii is there to help you understand your options. If we're a good fit, great. If not, you'll still leave knowing more than when you arrived.
• Fake an answer. If Henrii doesn't know, they'll say so and find a human who does.

How Henrii works (the nerdy bit)

Henrii is powered by Fin, the AI customer service agent we implement for clients. We've trained Henrii on Motii's own knowledge: how we work, the platforms we specialise in, and the problems we solve most often.

The handoff is where good AI customer service lives or dies. So we've set Henrii up to recognise when a question needs a human, and to pass the conversation across cleanly.

If you're wondering what an AI agent could do for your own customer service, Henrii is a pretty good place to start. Ask them.

Henrii is still learning

Like any new team member, Henrii is still finding their feet. AI customer service is new territory for most businesses (us included), and we'd rather be upfront about that than pretend Henrii has every answer from day one.

Here's how Henrii gets better. Our team regularly reviews Henrii's conversations: the questions people ask, where Henrii nailed it, and where a human had to step in. We use what we learn to fill the gaps in Henrii's knowledge and sharpen how they respond.

So every conversation helps. The more people chat with Henrii, the better Henrii gets at helping businesses like yours. It's also the approach we take with the AI agents we build for clients, so what we learn with Henrii makes us better at building yours.

Say hello

Henrii is on the Motii website now. Click the chat icon in the corner, tell them what's going on in your business, and see where the conversation takes you.

And if you'd rather talk to a human from the get-go? That's fine too. Henrii won't take it personally.