Zendesk Sell vs Pipedrive: An Honest Comparison for Business Owners
Zendesk Sell is retiring in August 2027. Compare it honestly with Pipedrive, feature by feature, and find out if your migration could be an upgrade.
We have some exciting news to share: Motii has officially become a Mailchimp Pro Partner. But before you scroll past thinking this is just another agency badge, hear us out; because this one genuinely changes what we can do for you.
This isn't about email marketing features. It's about your tech stack and making sure the tools you're already using are actually talking to each other.
Most businesses we work with have the same problem: great tools that don't talk to each other. Your CRM holds your customer history, deal stages, and sales notes. Your marketing platform holds your campaigns, open rates, and audience segments. And somewhere in between, there's a gap; a manual, messy, error-prone gap.
The result? Sales teams flying blind on what marketing has sent. Marketing teams without the context they need to personalise. And leadership with no clear picture connecting commercial activity to revenue. A connected tech stack isn't a nice-to-have anymore. It's the difference between a business that scales and one that stalls.
If you're running Pipedrive as your CRM, you're sitting on a goldmine of data; contact history, deal stages, activity logs, custom fields. When that data flows seamlessly into Mailchimp, something powerful happens.
Instead of sending the same email blast to your entire list, you can:
This is what a connected CRM and marketing platform actually looks like in practice. And as a Mailchimp Pro Partner with deep Pipedrive expertise, Motii is one of very few agencies in Australia equipped to set this up end-to-end.
🚀 You might also like: The Hidden Cost of DIY CRM Setup (And Why Support Matters More Than You Think)
Becoming a Mailchimp Pro Partner isn't just a title. It comes with tangible benefits that flow directly to our clients:
Beyond Pipedrive, we're connecting Mailchimp with the rest of the tools businesses rely on Monday.com, project management tools, e-commerce platforms, and more. The goal is always the same: no more silos, no more manual data entry, no more guesswork.
The real power of a connected tech stack goes further than your CRM and email platform. Here’s what it looks like when the rest of your tools are brought into the picture — and why it matters.
Your website is one of your most important lead generation tools — but only if the data it captures goes somewhere useful. When your site is connected to your CRM and marketing platform, form submissions, page visits, and lead activity flow directly into the right pipelines and sequences. No more copying and pasting enquiries into spreadsheets. No more leads slipping through because someone forgot to follow up. The right action happens automatically, from the moment someone raises their hand.
If your team is building marketing assets in Canva, integrating it into your broader workflow means you’re not starting from scratch every time a campaign goes out. Brand-consistent templates, campaign visuals, and content can be accessed and deployed faster; keeping your output professional without slowing your team down.
When a prospect books a call through Calendly, that moment is a significant buying signal. Connected to your CRM, that booking can automatically update a deal stage, trigger a tailored pre-meeting email sequence, and alert the right sales rep, all without anyone lifting a finger. Post-meeting, follow-up sequences can kick in based on what happened in that conversation. The result is a faster, more consistent sales experience that doesn’t rely on manual handoffs.
Mailchimp connects directly with Facebook, Instagram and when those connections are set up properly, managing your social presence becomes a whole lot simpler.
Instead of jumping between platforms, you can create, schedule, and publish posts across all three channels from one place. Mailchimp’s Campaign Manager lets you plan your social activity alongside your email campaigns on a single timeline; so your omnichannel efforts are finally visible in one view, not scattered across tabs.
On the lead generation side, Mailchimp integrates with LinkedIn and Facebook lead gen forms to capture key contact information directly into your audience, ready to be nurtured through email sequences and added to your CRM pipeline. And with Meta custom audiences, you can target the right contacts on Facebook based on real user behaviour tracked through Mailchimp automations.
The result: less time switching between tools, more consistent output, and social activity that’s actually connected to the rest of your marketing.
Connecting Google Analytics to Mailchimp gives you a much clearer picture of what’s actually working. Instead of looking at campaign metrics and website data in isolation, you can see how your email and social activity translates into real website behaviour, which campaigns are driving traffic, which landing pages are converting, and where people are dropping off. It’s the kind of insight that turns gut-feel decisions into informed ones.
🚀 You might also like: The Power of Automation: How to Free Up More Time to Focus on Your Clients
No problem. The bigger conversation here is about your CRM and marketing ecosystem as a whole. Whether you're evaluating platforms or simply want to understand what a connected tech stack could look like for your business, we're happy to walk you through it.
*Free email support covers general Mailchimp queries via email. Direct system access, phone support, or complex troubleshooting is billed in 15-minute increments at A$250/hour. Larger projects will receive a detailed quote before we commence work.
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Zendesk Sell is retiring in August 2027. Compare it honestly with Pipedrive, feature by feature, and find out if your migration could be an upgrade.
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