At Motii, while we most definitely consider ourselves CRM geeks and automation gurus (we do love that fresh data), it isn’t our main passion. In fact, our reason for being in business is actually helping people. We thrive on seeing businesses become better and more efficient at what they do through the services we offer.
So, how do we achieve this? It’s simple really: Pipedrive is the machine, but people are the fuel. Instead of handing over our CRM and wishing you luck, we are in the business of empowering our customers to take control and get more out of their business.
With this in mind, we thought we’d share our top tips on our customer service. This is how we put people at the heart of everything we do - and why you know we’re invested in your success and helping you achieve it.
- We know our customers
We pride ourselves on understanding the unique needs of our customers. Having worked across a wide range of industries – from construction CRM to manufacturing CRM, business brokers CRM and B2b CRM as well as retail, real estate, FMCG and health care – we have figured out that taking a deep dive into a customer’s industry and tailoring Pipedrive to fit is always the best approach. This is why Motii was born.
It’s no secret that every industry comes with its own sets of challenges unique to its space. Motii has built on Pipedrive’s amazing CRM to offer industry specific functions to see you getting more out of your business. It’s tailored to your industry and is the perfect fit to see your business soar.
- Always customer-centric
We recognise that customer service is about each and every interaction we have with a client. Every time we communicate, no matter how big or small the matter, we aim to be the best we can. If we’re working together, we’ve got your back – that’s our guarantee.
- We make it personal
There’s no one-size-fits-all approach with getting a CRM in place. Each and every business has its own quirks and differences. And it’s understanding and working with these differences that sets us apart. For us at Motii, we like to get deep down in the weeds of your business so we can create solutions that work for you. In a good (not creepy) way, of course!
- Surprise, surprise – we use Pipedrive
As Pipedrive CRM experts, it’d be remiss of us to not give our customers the Pipedrive experience when dealing with us. We take the best of Pipedrive's available technologies and apply them to your business.
We know the ins and outs of all the industries we work in, which makes us well equipped to provide you with the latest technology that is tailored to your needs. From the Chatbot to Workflow automations, integrated emails to integrating third-party systems, Motii utilises the best and latest tech to make sure you get the best in customer care.
- We provide wise counsel
We like to be there for our clients in an advisory capacity. If a customer is having trouble, we want to help provide the learning and the tools so that issue is solved and you can move on to bigger and better things. We try to provide new insights and help educate our customers to make sure they are getting the most out of their CRM. We’re all about providing value in every interaction.
- We’re in for the long-haul
We’re focused on providing post-purchase support. Let’s face it, implementing a CRM without understanding how to get the most out of it, will only get you so far. Through our three support packages, we work with you, so you can take advantage of our expertise long-term. Over 90% of our clients from a year ago are still with us.
- We’re a step ahead
Motii works with you and your team to stay ahead of issues. We duplicate your system monthly, perform system health checks and make sure that integrations using Zapier and the Pipedrive API are functioning as expected. Proactive and practical to a fault.
So, there you have it. Data is good. People are even better. Motii offers a full package service that starts off with the best CRM specifically tailored to your business, and follows with complete customer support to ensure you’re getting the most out of it.
We succeed when you succeed, which is why we’re always on hand to help and push those boundaries even further. Your business will be ahead of the game in no time.
Co-founder at Motii
Serial successful start-up Founder, and former C-level executive, Ben understands that data and systems are what makes everything tick.